Call Center Staffing

about us

Specialty staffing and recruiting solutions for call centers and customer service

Call centers provide a critical link between customers and companies, whether answering product inquiries, providing troubleshooting services, taking inbound sales orders, or making outbound calls. Because the demand for talent in these roles has grown over the years, recruiting for these customer-facing roles has become highly competitive.

For this reason, you need a call center staffing partner skilled at recruiting, selecting, and hiring qualified customer service professionals at all levels in operations, sales, customer service, training, human resources, and information technology.

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Call Center Staffing Specialties

ACA Talent specializes in developing customized recruitment solutions for companies staffing their call centers. From high-volume recruitment designed to streamline time-consuming processes and hire quickly, to headhunting initiatives for executive talent, we can design a program to meet your business objectives.

We partner closely with our clients to build a humanized recruiting process that nurtures both the candidate and client experience to create a strong employer brand. Our recruiters don’t rely solely on technology to qualify candidates—we focus on building relationships to understand what makes our candidates tick, and the strengths they would bring to your company. With the principle of humanization as our guiding light, our call center staffing solutions include:

  • High-volume recruitment strategies targeting, engaging, and hiring thousands of qualified candidates across a variety of call center roles
  • Deep candidate pools fostered by robust sourcing strategies and interview techniques
  • Scalable recruitment solutions that adapt to hiring volumes, whether opening a new call center or growing existing headcount
  • Optimized recruitment process flow enabling efficiency and cost conservation
  • Integrated technology capturing every recruitment activity and minimizing human error

Hospitality Recruiting Specialties

Hospitality industry leaders like you turn to ACA Talent for:

  • Hospitality recruiters with deep talent networks within the hospitality industry
  • Recruitment strategies spanning a variety of positions and professional levels—from culinary to hospitality management to corporate positions
  • Hospitality recruiting solutions that scale up or down based on headcount requirements
  • Robust vetting processes that create strong pools of qualified talent throughout the selection process
  • Efficient recruitment process empowering rapid growth and cost savings
  • Integrated technology capturing critical recruitment metrics and generating actionable reporting

ACA Talent can pinpoint the ideal candidate for every area of your restaurant. Our recruiters have filled the following hospitality positions:

Offering a Wide Range of Call Center Positions & Industries

Our US-based call center staffing team has placed thousands of candidates across the country.

  • Vice Presidents of Sales
  • Vice Presidents of Operations
  • Regional Managers
  • Directors of Sales
  • Directors of Operations
  • Sales Managers
  • Operations Managers
  • Account Managers
  • Account Executives
  • Inbound Sales Representatives
  • Outbound Sales Representatives
  • Customer Service Representatives
  • Customer Retention Specialists
  • Trainers
  • Human Resources
  • Help Desk and Information Technology

Our clients include leading organizations in the following industries:

  • Help Desk and Information Technology
  • E-Commerce
  • Healthcare
  • Marketing and Sales
  • Professional Services
  • Retail
  • Security
  • Technology
Speak to a Call Center Staffing Expert

My recruiter at ACA Talent intuitively knows what kinds of candidates I want to see, so I don’t have to see four candidates to get the one that I want.

- Field Sales Manager -

I spend zero time recruiting now that we’re working with ACA Talent. I don’t have to pound the pavement to find people.

- Route Sales Manager, Snack Food Brand

In the past, recruiting all fell on the sales manager’s shoulders. It used up so much of our time at the expense of running our business. ACA Talent has made it possible for me to focus on my job with little concern over manpower. It’s like pushing the “easy” button with them.

-Regional Sales Manager, Security Firm