RPO Solutions for Call Center and Customer Service Recruiting
High-volume staffing and talent acquisition
Recruitment Process Outsourcing for Call Centers
Call centers are often the primary ambassadors from companies to your customers. Buyers may form an opinion of your company after just one interaction with a customer care representative or salesperson. Ensuring positive experiences on a consistent basis requires finding the best people possible—and that means partnering with a world-class recruitment solutions provider.
A dependable staffing partner can prove invaluable when you need to fill hundreds or even thousands of open positions. ACA Talent is a leader in high-volume Recruitment Process Outsourcing (RPO) solutions for call center staffing, from outbound callers to customer service experts, with a focus on direct hires. When you partner with ACA Talent, you benefit from years of high-volume recruitment best practices, so you can fill a multitude of diverse call center roles scabably and predictably.Speak to an RPO Expert
Why work with ACA Talent
ACA Talent has offered high-volume RPO solutions since 2004. To date, we’ve worked with leading brands and placed thousands of candidates across the US and Canada. Here are just some of the benefits you might reap from working with ACA Talent:
- Surface better quality candidates via innovative interviewing techniques
- Attract and hire A-players through proactive sourcing and marketing strategies
- Engage a true partner focused on developing recruitment best practices
- Seamlessly integrate RPO with your HR function, so you never miss a beat
- Achieve cost savings and waste reduction through ongoing process optimization
- Understand how recruitment affects the enterprise at large with real-time business intelligence and insights
RPO for Call Center Recruitment
Are you expanding your current call center? Establishing a foothold in a new market? We can deploy an end-to-end solution to ramp up quickly.
You may choose to outsource all or a portion of your recruitment processes, depending on your staffing and business goals. Our RPO solutions encompass all stages from sourcing through post-hire activities and include some or all of the following services:
- Exclusive talent acquisition delivery team
- End-to-end solution design and process mapping
- Implementation, change management, and governance models
- Insights and research on talent markets
- Proactive sourcing, branding, and candidate outreach
- Technology integration, including ATS, CRM, scheduling, and AI
- Candidate vetting, interviewing, and interview coordination
- Post-offer management
- Post-hire surveys
- Benchmarked KPIs and SLAs
Whether you need to staff call centers across the enterprise or one specific location, ACA Talent is ready to become your call center recruitment partner and help you achieve your high-volume hiring goals through our RPO solutions.
To set up a free talent acquisition consultation with one of our RPO experts, call us at 954.318.2300 today.
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