RPO Solutions for Call Center and Customer Service Recruiting

High-volume staffing and talent acquisition

Recruitment Process Outsourcing for Call Centers

Call centers are often the primary ambassadors from companies to your customers. Buyers may form an opinion of your company after just one interaction with a customer care representative or salesperson. Ensuring positive experiences on a consistent basis requires finding the best people possible—and that means partnering with a world-class recruitment solutions provider.

A dependable staffing partner can prove invaluable when you need to fill hundreds or even thousands of open positions. ACA Talent is a leader in high-volume Recruitment Process Outsourcing (RPO) solutions for call center staffing, from outbound callers to customer service experts, with a focus on direct hires. When you partner with ACA Talent, you benefit from years of high-volume recruitment best practices, so you can fill a multitude of diverse call center roles scabably and predictably.

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Why work with ACA Talent

ACA Talent has offered high-volume RPO solutions since 2004. To date, we’ve worked with leading brands and placed thousands of candidates across the US and Canada. Here are just some of the benefits you might reap from working with ACA Talent:

  • Surface better quality candidates via innovative interviewing techniques
  • Attract and hire A-players through proactive sourcing and marketing strategies
  • Engage a true partner focused on developing recruitment best practices
  • Seamlessly integrate RPO with your HR function, so you never miss a beat
  • Achieve cost savings and waste reduction through ongoing process optimization
  • Understand how recruitment affects the enterprise at large with real-time business intelligence and insights

RPO for Call Center Recruitment

Are you expanding your current call center? Establishing a foothold in a new market? We can deploy an end-to-end solution to ramp up quickly.

You may choose to outsource all or a portion of your recruitment processes, depending on your staffing and business goals. Our RPO solutions encompass all stages from sourcing through post-hire activities and include some or all of the following services:

  1. Exclusive talent acquisition delivery team
  2. End-to-end solution design and process mapping
  3. Implementation, change management, and governance models
  4. Insights and research on talent markets
  5. Proactive sourcing, branding, and candidate outreach
  6. Technology integration, including ATS, CRM, scheduling, and AI
  7. Candidate vetting, interviewing, and interview coordination
  8. Post-offer management
  9. Post-hire surveys
  10. Benchmarked KPIs and SLAs

Whether you need to staff call centers across the enterprise or one specific location, ACA Talent is ready to become your call center recruitment partner and help you achieve your high-volume hiring goals through our RPO solutions.

To set up a free talent acquisition consultation with one of our RPO experts, call us at 954.318.2300 today.

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    • From the first call, my recruiter did a most excellent job of interviewing me and finding out what kind of Sales Representatives I was seeking. She took that information and was able to deliver a very strong candidate pool for me to interview. From that pool, I was able to hire three of the candidates for my team.

      — District Sales Manager, Security Firm
    • In the past, recruiting all fell on the sales manager’s shoulders. It used up so much of our time at the expense of running our business. ACA Talent has made it possible for me to focus on my job with little concern over manpower. It’s like pushing the “easy” button with them.

      — Regional Sales Manager, Security Firm
    • My recruiter at ACA Talent intuitively knows what kinds of candidates I want to see, so I don’t have to see four candidates to get to the one that I want.

      — Field Sales Manager, Security Firm
    • In the past, recruiting was very time-consuming. I spend zero time recruiting now that we’re working with ACA Talent. I don’t have to pound the pavement to find people.

      — Route Sales Manager, Snack Food Brand
    • The entire process from the moment you called until the interview had to have been one of the smoothest interactions I have ever had with a recruiter. I don’t think I would have gotten the position without your help.

      — Scott J., Outside Sales Representative
    • I have seen a variety of approaches to marketing new positions in the past month. You have done an outstanding job of giving your client an excellent persona as a future employer, well above the rest! I appreciate the time you have spent with me.

      — Sally A., Sales Representative
    • My recruiter covered every bit of the job and walked me through every step. He was one of the most personable, passionate, and caring recruiters I have ever encountered, and if there was anything I needed, he was just a phone call away.

      — Kiel C., Sales Representative
    • The main reason I accepted the offer was because of my recruiter’s help and support. He understood my situation, and when he spoke, it felt genuine. He didn’t just sell me a dream. He made me feel like I belonged here. Thank you!

      — Robert S., Outside Sales Representative
    • My experience working with my recruiter has been the best. He took his time to walk me through the hiring process, was attentive, and always a phone call away.

      — Christian A., Sales Representative
    • Your knowledge, expertise and personable approach was informative and enlightening. It has been a pleasure speaking with you. I am honored to be selected to represent a company who takes such pride in caring about the customer, and a company with a long, enduring history.

      — Laura S., Sales Representative
    • My recruiter has been a complete joy to work with. She was very attentive, personable, empathetic, competent, knowledgeable, perceptive, and professional! She’s a rock star!

      — Mii R., Outside Sales Representative
    • Your email for candidate preparation is the best I have ever seen. Most people will never go out of their way to suggest such things.

      — Michael S., Sales Representative
    • My recruiter is a true asset. I’ve worked in Sales and Customer Service for over 12 years and it is rare that anybody cares truly about what your needs are. I was super impressed with my recruiter’s sincerity in helping me, and his professionalism throughout the interview process.

      — Shalenza C., Sales Representative
    • My recruiter gives me a tremendous amount of support. I am always excited to meet the candidates he sends because they are all professional and have strong sales backgrounds.

      — Residential Sales Manager, Security Firm
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